How to Check and Pay Your Kenya KPLC Power Bill

 

Kenya Power and Lighting Company (KPLC) provides several convenient ways for customers to check and pay their electricity bills. Whether through SMS, email, or an online portal, these digital services make bill management easier and more accessible.

1. How to Check Your KPLC Electricity Bill

a) SMS Shortcode Service

To check your electricity bill using SMS, follow these steps:

1. Open a new SMS message.
2. Enter 95551 as the recipient.
3. In the message body, type the first part of your account number (e.g., if your account number is 562897-01, enter 562897).
4. Send the message and wait for a response with your account balance.

Note: The SMS service is charged at Ksh 5 per query.

b) Email Service

You can also check your KPLC electricity bill via email:

1. Log in to your email account.
2. In the subject field, enter the first part of your KPLC account number (e.g., 879833-04, enter 879833).
3. Send a blank email to bill@kplc.co.ke.
4. You will receive an automatic reply with your account balance and payment due date.

Note: Ensure you have internet access to use this service.

c) Online Portal

For customers who prefer an online method:

1. Visit the Kenya Power website.
2. Enter your account number in the required field.
3. Click Submit to retrieve your bill details.

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2. How to Pay Your KPLC Electricity Bill

KPLC allows customers to pay their bills through Mpesa, banks, and mobile banking apps.

a) Paying via Mpesa (Safaricom)

1. Open Mpesa on your phone.
2. Select Lipa na Mpesa > Paybill.
3. Enter Paybill Number: 888888 (official KPLC Paybill).
4. Enter your KPLC account number as the account number.
5. Enter the amount you wish to pay.
6. Enter your Mpesa PIN and confirm the transaction.
7. You will receive a confirmation SMS from Safaricom.

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b) Paying via Airtel Money

1. Open Airtel Money and select Make Payment.
2. Choose Paybill and enter KPLC Business Number: 888888.
3. Enter your KPLC account number.
4. Input the amount you want to pay and confirm.

c) Paying via Banks & Mobile Banking

Most banks in Kenya, including Equity Bank, KCB, Co-op Bank, and Standard Chartered, offer KPLC bill payments through mobile banking and ATMs. Check with your bank for the correct Paybill number.

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3. Frequently Asked Questions (FAQs)

Q1: What should I do if I don’t receive my electricity bill via SMS?

• Try sending the SMS query again or check using email or the online portal.
• If the issue persists, contact KPLC customer care.

Q2: Can I check my bill using the KPLC mobile app?

• Yes. Download the KPLC App from Google Play Store or Apple App Store and register your account to view your bill.

Q3: How do I check past bills or get a full statement?

• Send a blank email with your KPLC account number in the subject to bill@kplc.co.ke to receive a detailed statement.

Q4: What happens if I pay late?

• KPLC may disconnect your power if your bill remains unpaid beyond the due date. A reconnection fee may apply.

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4. KPLC Customer Care Contacts

For assistance, contact KPLC through:

✅ Phone: 0703 070 707 / 0732 170 170
✅ Email: customercare@kplc.co.ke
✅ Twitter: @KenyaPower_Care
✅ Visit: Any KPLC office near you

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Conclusion

KPLC offers multiple ways for customers to check and pay their electricity bills, ensuring convenience and flexibility. Whether you prefer SMS, email, online portals, or mobile payments, the process is simple and fast. Ensure you pay your bill on time to avoid disconnection.