Sent KPLC Tokens to the Wrong Meter? Here’s How to Reverse Them

Image: KPLC customer service center. Photo/KenyaPowerLtd

Have you accidentally sent Kenya Power (KPLC) tokens to the wrong meter number? Don’t panic—you can still recover your tokens or request a refund by following the correct procedure. Here’s everything you need to know.

Step 1: Contact KPLC Immediately

The first step is to contact KPLC as soon as possible via their official social media handles or call center. You can reach them on:

• Twitter: @KenyaPower_Care
• Facebook: KenyaPowerLtd
• Phone: 0703070707 / 0732170170 / 020 95551
• Email: customercare@kplc.co.ke

Step 2: Provide the Necessary Details

When reaching out, have the following ready:

• The MPESA transaction message
• The wrong and correct meter numbers
• Your national ID number

KPLC will forward these details to the relevant revenue office to initiate the reversal.

Read also:How to Check and Pay KPLC Power Bill Online

Step 3: Visit a KPLC Office or Huduma Centre (Optional)

If social media or phone support isn’t sufficient, you can physically visit a Kenya Power customer service center or Huduma Centre. Carry the following:

• Original ID
• Correct meter number
• MPESA transaction details

You’ll be asked to fill a refund or reversal form.

Step 4: Wait for Confirmation

Once your request is logged, KPLC typically processes reversals within three working days. You will receive the correct token units via SMS once the reversal is successful.

Official Kenya Power Contact Information

• Head Office: Stima Plaza, Parklands, Kolobot Road, Nairobi
• Postal Address: P.O. Box 30099, Nairobi
• SMS Code: 95551
• Website: www.kplc.co.ke

For more guides on electricity services in Kenya, visit our Kenya Utilities section.